Managing Your Storefront
Your Storefront is your personal marketplace for selling digital products, offering exclusive access, and more to your community. Here’s how to get started.
1. How to Create Your Store
Prerequisite: You must have already launched a token on Firestarter to create a store. Your storefront is automatically linked to the token you create it from.
Navigate to your token's main page on the Firestarter app.
Click the Store tab (located next to "Trades" and "Holders").
Click the Create Store button. This will take you to the store setup page.
Fill in your store's details:
Store Name: The public name of your shop (e.g., "Victor's Insider Access").
Store Description: A short, catchy description of what you offer.
Logo: Your brand or profile picture.
Banner: A header image for your store's homepage.
Click Create Store.
Your storefront is now live and connected to your token. You can proceed to add products for your community.
2. How to Add a New Perk (Product)
Prerequisite: You must have already created your storefront.
Once your store is set up, you can begin adding the products, digital goods, or exclusive access that your token holders can purchase.
From your main Store Dashboard, navigate to the Products tab.
Click the Add New Product button.
Fill in the product details form:
Product Name: A clear, catchy title (e.g., "15-Min Private Strategy Call," "Exclusive Digital Art Print," or "Token-Gated Newsletter").
Description: Clearly explain what the buyer will receive, how they will receive it (e.g., "A private Zoom link will be emailed to you"), and any limitations.
Product Image: Upload a high-quality image that represents your perk.
Price: Set the price in your own token (e.g., 1,000 $VICTOR).
Quantity (Optional): Limit the total number available if it's a scarce/limited item (like a 1-on-1 call). Leave this blank for unlimited items (like a digital download).
Click Publish Product.
Your new product is now live on your storefront and can be purchased by your token holders.
3. How to Manage Your Orders
When a buyer purchases one of your products, the funds are not sent to you directly. They are held in a secure Escrow Smart Contract until the order is complete. Here is the step-by-step process for managing a new order.
1. Find Your Orders
Navigate to your Store Dashboard and click the Orders tab.
You will see a list of all your sales. A new, paid-for order will have the status "Funded" or "Paid"
2. Fulfill the Order
Deliver the product to the buyer as described in your product listing.
This could mean emailing them a private link, sending a digital file, or adding them to a token-gated group
3. Mark as Delivered (Crucial Step)
After you have delivered the product, find the order in your dashboard and click on it.
Select the "Mark as Delivered" button. You can optionally add proof of delivery, like a transaction link or confirmation screenshot
What Happens Next?
Clicking "Mark as Delivered" is essential. It notifies the buyer and begins a 72-hour confirmation window.
If the buyer confirms: The escrow contract releases the funds to your wallet immediately.
If the buyer does nothing: The funds will auto-release to your wallet after the 72-hour window expires. This protects you from buyers who forget to confirm.
If the buyer disputes: The order is paused, and you will be notified to resolve the issue. See How to Handle a Dispute for more details.
4. How to Handle a Dispute
Occasionally, a buyer may file a dispute if they feel a product was not delivered or was not as described. When this happens, the 72-hour auto-release timer is paused, and the order status changes to "In Dispute". Here is the step-by-step process for handling a dispute:
1. Notification and 48-Hour Response Window
You will be notified as soon as a buyer opens a dispute. The entire process is managed in the "Resolution Center" for that specific order. You have a 48-hour window to take one of two actions.
2. Choose Your Action
Action A: Issue a Full Refund
If you agree with the buyer's claim or wish to resolve the issue immediately, you can select "Issue Full Refund".
This action is instant. The escrow contract will return the funds to the buyer, and the dispute will be closed.
Action B: Submit Your Evidence
If you disagree with the claim, you must upload your counter-evidence.
This can include screenshots, transaction links, or any other proof that you delivered the product as described.
Submitting evidence moves the dispute to the next stage: "Awaiting Admin Review".
Important: If you do not take either action within the 48-hour window, the dispute will be automatically escalated to the Firestarter admin team for review.
3. Admin Review (If Escalated)
If the dispute is escalated (either by you submitting evidence or by you not responding), a Firestarter moderator will step in.
The admin will review all evidence submitted by both you and the buyer.
The admin's decision is final and will trigger the escrow contract to either release the funds to you or refund them to the buyer.
5. How to Edit or Archive a Product
From your "Creator" dashboard, you can see all your listed products.
To Edit: Click "Edit" next to the product. You can update its name, description, price, etc.
To Archive: Click "Archive." This removes the product from your Storefront, and no one can buy it.
What happens when I edit a product?
Edits only apply to new purchases.
Anyone who already bought the product is locked into the details (description, price, and redemption instructions) from their original time of purchase.
Archiving a product does not cancel past sales. You are still required to fulfill all orders that were purchased before you archived it.
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